FoxPay

Data Deletion

We respect your right to privacy and provide you with complete control over your personal data. Here you will find information on how to request the deletion of your data from FoxPay.

Facebook Login Data Deletion

If you have signed up to FoxPay via Facebook and want to delete your data, please follow these steps:

Automatic Data Deletion

Option 1: Through Your FoxPay Account

  1. Log in to your FoxPay account at app.foxpay.it app.foxpay.it
  2. Navigate to Settings → Privacy
  3. Click on "Delete My Data"
  4. Confirm your request by entering your password or through two-factor authentication
  5. You will receive a confirmation email with a deletion code for tracking

Option 2: Through Facebook Settings

  1. Go to your Facebook settings: Apps and Websites Apps und Websites
  2. Search for FoxPay in the list
  3. Click on "Remove"
  4. Enable the option "Request deletion from FoxPay"
  5. Facebook automatically sends a deletion request to us

Manual Data Deletion

Request by Email

You can also request the deletion of your data directly from us:

Send email to:

info@foxpay.it

Subject:

Request for data deletion under GDPR

Required information:

  • Your email address registered with FoxPay
  • Your full name
  • Your customer or merchant number (if available)
  • Reason for deletion request (optional)

What is deleted?

Fully Deleted

  • Personal identification data
  • Contact information
  • Facebook profile data
  • Payment preferences
  • Account links
  • Marketing preferences
  • Session data and cookies

Retained (legally required)

  • Transaction history (anonymized, 10 years)
  • Invoices (7 years under HGB)
  • Compliance records (5 years)
  • Fraud protection data (3 years)

Timeframe

Processing time: We process all deletion requests within 30 days of receipt.

Confirmation: You will receive an acknowledgment of receipt within 48 hours with a tracking code.

Complete deletion: Data will be completely deleted from all systems including backups within 90 days.

Track Status

You can check the status of your deletion request at any time:

Visit our status page:

Check Status

Keep your confirmation code ready, which you received by email.

Your Rights under GDPR

As an EU citizen, you have the following rights regarding your personal data:

  • Right to information: You can inquire at any time what data we store about you
  • Right to rectification: You can have incorrect data corrected
  • Right to deletion: You can request the deletion of your data ("right to be forgotten")
  • Right to restriction: You can have the processing of your data restricted
  • Right to data portability: You can receive your data in a machine-readable format
  • Right to object: You can object to the processing of your data

Data Protection Officer Contact

For all questions regarding data protection and data deletion, our data protection officer is available:

Name: Andreas Richter

Email: info@foxpay.it

Phone: +49 (0) 173 100 5000

Postal address:

FoxPay UG (limited liability)

Attn: Data Protection Officer

Kalkbergeweg 15

12589 Berlin

Germany

Complaint to Supervisory Authority

If you are not satisfied with our processing of your deletion request, you have the right to complain to the competent data protection supervisory authority:

The Federal Commissioner for Data Protection and Freedom of Information

Husarenstraße 30

53117 Bonn

Germany

Website: www.bfdi.bund.de

Last updated: 29. November 2025

Data Deletion | FoxPay