Question 1

How does risk-based pricing work?

Accepted Answer

We adjust our rates based on factors like your industry, payment history, and business model. Lower-risk businesses (established companies with good payment records) get better rates, while newer or high-risk businesses pay slightly more for additional monitoring and fraud protection. This means you only pay for the level of service you need.

Question 2

Are there really no setup fees?

Accepted Answer

Absolutely. No setup fees, no monthly minimums, and no long-term contracts. You only pay for the transactions you process. If you don't make any sales, you don't pay anything. You can also cancel anytime without penalties.

Question 3

How quickly do I receive payments?

Accepted Answer

For card payments, funds are typically available in 1-2 business days. SEPA bank transfers take 1-3 business days. We send payouts automatically to your bank account, and you can track everything in real-time through our dashboard.

Question 4

How do I get started?

Accepted Answer

Sign up for free, verify your business (takes 1-2 days), integrate our API or use our no-code tools, and start accepting payments. Our support team guides you through every step, and most businesses are live within a week.

Question 5

Which countries do you support?

Accepted Answer

We support businesses across the EU, UK, and are expanding globally. Your customers can pay from anywhere in the world with cards, but your business needs to be registered in our supported regions. Check our documentation for the complete list.

Question 6

How difficult is the technical integration?

Accepted Answer

We offer multiple integration options: simple hosted checkout pages (no coding required), REST APIs for custom builds, and plugins for popular e-commerce platforms. Our documentation includes step-by-step guides, and our technical support team is always ready to help.

Question 7

How secure is FoxPay?

Accepted Answer

We're PCI DSS Level 1 certified and use bank-grade security. All payment data is encrypted, we never store sensitive card details, and we're fully compliant with GDPR and other data protection regulations. Your customers' data is completely safe.

Question 8

Do you offer volume discounts?

Accepted Answer

Yes! As your transaction volume grows, our rates automatically decrease. We also offer custom pricing for high-volume businesses (€1M+ annually). Contact our sales team to discuss enterprise rates and dedicated account management.

Question 9

How do refunds and chargebacks work?

Accepted Answer

Refunds are instant and free through our dashboard or API. For chargebacks, we provide automated dispute management and work to resolve issues quickly. We charge a small fee only for unresolved chargebacks, and our fraud protection helps prevent them.

Question 10

What reporting and analytics do you provide?

Accepted Answer

Our dashboard shows real-time transaction data, revenue analytics, customer insights, and detailed reporting. You can export data, set up automated reports, and integrate with tools like Google Analytics. Everything you need to understand your payment performance.

Question 11

Do you support multiple currencies?

Accepted Answer

Yes, we support 50+ currencies with automatic conversion. Your customers can pay in their local currency while you receive funds in EUR (or your preferred currency). We use competitive exchange rates and show all conversion fees upfront.

Question 12

Can I receive real-time payment notifications?

Accepted Answer

Absolutely. We provide webhooks for all payment events, email notifications for important updates, and SMS alerts for critical issues. You can configure exactly what notifications you want and how you want to receive them.

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How our pricing works

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Risk tiers explained

Niedriges Risiko

Hohes Risiko

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Supported payment methods

Available Today

QR-Pay

Bankwire

Direct Banking

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Crypto

Credit Card

Invoice

Carrier Billing

Frequently asked questions

How does risk-based pricing work?

Are there really no setup fees?

How quickly do I receive payments?

How do I get started?

Which countries do you support?

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